The Bankwatch

Tracking the consumer evolution of financial services

RBC add Mobile Cheque Deposit


RBC join the Mobile Deposit club in Canada. This leaves ScotiaBank and BMO of the big 5 Bank without this mobile service.

Written by Colin Henderson

May 21, 2015 at 09:41

Posted in Uncategorized

Krebs has it right – you are the one who has been hacked


How many times do we hear that another site has been hacked, whether icloud, twitter, Facebook, Sony and now Starbucks.

The media generally does an extremely poor job on describing these situations, and the average user just gets confused. This is a different scenario than Target

Krebs sums the recent Starbucks situation up well here.

Starbucks Hacked? No, But You Might Be

Those customers had all chosen to tie their debit accounts to their Starbucks cards and mobile phones. Sullivan allowed in his story one logical explanation for the activity: These consumers had re-used their Starbucks account password at another site that got hacked, and attackers simply tried those account credentials en masse at other popular sites — knowing that a fair number of consumers use the same email address and password across multiple sites.

How many of you and others use the same username and password for more than one site? And perhaps one of those sites is the latest app du jour that you signed up for. It is perhaps a beta, and no hardening or monimal security controls are in place.

When bad guys hack into that site with relative ease they now have a large set of email addresses and passwords. They can also get those credentials from a key logger that sits on your computer after that malware you inadvertently downloaded last month.

Now all the bad guys have to do is run those credentials against all the popular cloud sites, social media sites, and of course some will be successful. Once they get a successful log in that site has ‘been hacked’ in the eyes of the media.

Its tempting to use a low difficulty and common password for multiple sites that you are signing up for to try out. However, NEVER use the same password more than once where financial information, credit cards e-commerce are involved. You will eventually be caught out, and that easy password on app.com will give the bad guys access to your credit card or worse.

Krebs has it right Starbucks users. You have been hacked. The bad guys just logged into that site as you.

Written by Colin Henderson

May 19, 2015 at 09:29

Posted in Uncategorized

GCHQ marks the importance of Alan Turing in a symbolic gesture


This is definitely in the so sad, but never too late category.

Alan Turing is a god to anyone who knows anything about computing history. He also happened to be one of the single greatest contributors to the Allied victory over the Nazi’s as documented in the recent film “The Imitation Game”. His brilliance is obvious.

“Turing was elected as a fellow at Cambridge at the age of 22, and he published his most influential paper, “On Computable Numbers,” at 24.

While his brilliance is undoubted, the film takes liberties no doubt to make it more viewable for mass audiences.

It is unfathomable to us today that a mere 7 years following the war in 1952 Turing was found guilty of homosexuality and chemically castrated. He committed suicide shortly thereafter.

The most symbolic gesture in his remembrance is not the movie. GCHQ which is basically the great grandchild of Turing’s work, today marked the occasion.

Written by Colin Henderson

May 17, 2015 at 17:45

Posted in Uncategorized

BMO introduces iOS TouchID to log into online banking


BMO has introduced Apple iOS TouchID for online banking. This fully logs the customer into the moble app. I cant get a proper screen shot because I as soon as I touchID the phone to take the pic it logs me in :-)

For the first attempt this agreement screen is required.

Written by Colin Henderson

May 15, 2015 at 13:41

Posted in Uncategorized

California Business Bank introduces MyCBB


“My CBB is a technology focused internet based bank with a personal touch – concierge level service when you want to speak to a real person” – Peter Braunz, CIO.

In speaking to Peter Braunz, he considers MyCBB is almost unmatched in the industry with their flagship product which is MyCBB Free Checking with interest.

The account offerring is very clear, simple to understand and with no complicated terms. Similarly the all important mobile site is clean and simple.

Making the switch to digital first is a big change for any existing bank and in speaking with Peter the bank has wholeheartedly taken on the challenge to re-present the bank with great success.

This included not small challenges of re-branding, changes to their core systems and to their payments platform.

The offerring deals with the challenge of fully digital or not by combining mobile/online with concierge call centre service. The public web site uses the latest endless vertical stream approach.

Some of the other features from the bank;

MyCBB is a technology focused bank for the smart consumer. Like you, we believe that accounts without fees and good rates are not mutually exclusive. We are dedicated to giving our customers great products, on a great mobile and online platform, at great rates. At MyCBB you won’t find hidden fees, teaser rates, or poor customer service. Technology when you want it, concierge level service when you want to speak to a real person. Banking for you. MyCBB is a division of California Business Bank.

No hidden account fees or bait and switch rates.

has a nationwide network of surcharge free ATMs – free access to over 24,000 ATMs nationwide

MyCBB is customer focused – employees dedicated to providing our customers great products, competitive rates and a friendly service with a personal touch.

Written by Colin Henderson

May 15, 2015 at 12:56

Posted in Uncategorized

Blockchain as an emergency payment method – idea from RBS


This from the EBAday 2015 meeting in Amsterdam, and hosted by the Euro Banking Association and Finextra.

A sensible potential use case for blockchain being considered by RBS.

EBAday Live 2015

15.35 Richardson says RBS has been exploring the use of blockchain technology with a view to seeing what it can offer to the bank, in terms of both reducing costs for international payments, and different ways of handling international payments. One potential use case identified is the use of virtual currency technology to help customers in foreign countries who need emergency payments.

Written by Colin Henderson

May 14, 2015 at 09:10

Posted in Uncategorized

Flywheel addresses a gap in Uber


Flywheel fills a function missing with Uber. We all love Uber but it hasn’t overcome the basic flaw that taxi drivers are drawn to the immediate prize that they call fishing.

When the subway is down, during rush hour, or old ‘customer demand’ habits arise taxi drivers flock to the best areas to fish for fares.

As a customer of cabs, this means that I cannot get an Uber cab at precisely the times I need it most.

But if I can flag a cab I would like to pay with similar to Uber with a couple of clicks. Flywheel is addressing that space. It will be interesting to see if Uber can extend their service somehow to address this gap for flagged cabs.

The taxi-hailing app hopes the new feature will give it a leg up on Uber and Lyft

Flywheel, the taxi-hailing app that is in seven cities along the West Coast, is rolling out a new feature that will allow users to pay for normal cabs via a mobile app — if the cabbie is part of Flywheel’s network. Called “Pay by Flywheel,” the feature will allow users to take advantage of both the ubiquity of taxis and the convenience of mobile payments — and, therefore, act as a challenge to Flywheel competitors Uber and Lyft.

Written by Colin Henderson

April 30, 2015 at 22:29

Posted in Uncategorized

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