The Bankwatch

Tracking the evolution of financial institutions

Building the Bank of the future

I wanted to highlight a couple of great posts that I really appreciated. They are all about building the bank of the future, and what a great title!

James at EDM paints a nice picture of the customer experience within several channels, including ATM, online, branch etc.

Phil at Improving New Account Opening does a nice summary of the concepts that drive a consistent multi channel experience.

I took a different tack, with my small attempt to encapsulate Web 2.0 concepts as design principles for the future bank.

This is brilliant … I appreciate how those three posts complement each other.  The main reason they do, is because they are all about the customer experience, and turning the Bank inside out.

Lots more to come!!  Thanks James and Phil!

 

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Written by Colin Henderson

Saturday, 14 October 2006 at 21:00

Posted in Banking Strategy, Customer experience, Pinkomarketing, Social networks

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  1. [...] I have been thinking about the three posts.  The things discussed seem to follow two threads, a consistent multi channel experience, and a higher value consistent multi channel experience. [...]

    Building the Bank of the future: you can’t get there from here « Bankwatch

    Monday, 16 October 2006 at 00:46


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