Comments on: How to web 2.0 your bank http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/ Tracking the evolution of financial services Thu, 10 May 2012 08:01:43 +0000 hourly 1 http://wordpress.com/ By: A. Pekich http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-27421 Thu, 30 Apr 2009 11:20:00 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-27421 Transparancy, customer participation, straight talk… from the banks : ) That’s we’re headed for sure and the best way to leverage the power of the Internet.

]]> By: Le Web 2.0 chez les organisations • Michelle Blanc, M.Sc. commerce électronique. Marketing Internet, consultante, conférencière et auteure http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-26992 Mon, 02 Mar 2009 14:25:48 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-26992 [...] aussi à suivre l’évolution Web 2.0 de ce secteur sur The Bankwatch (je vous invite à y lire How to Web 2.0 your bank) ou encore sur [...]

]]> By: “Back to Basics” because marketing gets “it” « The Bankwatch http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-26620 Thu, 15 Jan 2009 06:27:33 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-26620 [...] is interesting here is that web 2.0 however one cares to define it is being written off by marketing before they try it.  This is not [...]

]]> By: Colin http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-25767 Mon, 11 Aug 2008 15:42:20 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-25767 Contact made.

]]> By: Angela Horvat http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-25766 Sun, 10 Aug 2008 09:56:40 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-25766 I was hoping someone may have the contact details of “Colin” whom posted the blog http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/

I am hoping to email him an invitation to speak at Australia’s largest banking and finance conference, the Tech & Innovation – the Future of Banking & Finance at Sydney’s Four Seasons Hotel on October 14, 15?

Can someone point me in the right direction please?
Angela Horvat
Editorial Director
FST Media
http://www.fst.net.au

]]> By: Web 2.0 » Blog Archive » La Banque 2.0 http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-25617 Mon, 14 Jul 2008 16:35:22 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-25617 [...] y retrouve les mêmes éléments que dans le Web 2.0. Certains d’entre eux nécessitent l’approbation de la direction, [...]

]]> By: Tony de Bree http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-25582 Mon, 07 Jul 2008 10:06:47 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-25582 I think that Banks that embrace a fast implementation of WEB 2.0 technologies can expect a quick return-on-investments in the following area:

- customer interactions
- online banking
- mergers, acquisitions and split-ups
- eCompliance
- reducing costs of their own internal IT
- delayering the organisation and
- virtualisation of their internal and external relationships and value chains.

Web 2.0 technology could be the next step in quickly reducing internal and external interaction costs. So a big leap forward in comparison with traditional “BPM” and workflow based process automation.

So “process destruction” instead of the slow “process improvement/process management” approach.

Kind regards,
Tony de Bree

]]> By: Liz Wheeler http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-14675 Tue, 07 Aug 2007 23:53:17 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-14675 Email is lilnorthrn@hotmail.com .

]]> By: Liz Wheeler http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-14668 Tue, 07 Aug 2007 22:27:45 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-14668 I’m working on a story regarding how banks with under $1B in assets are using Web 2.0 and social networking. Deadline is August 20, 2007. Anyone willing to give me assistance–either as background or on the record?

]]> By: links for 2007-03-12 « steinarcarlsen http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-7501 Mon, 12 Mar 2007 21:19:13 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-7501 [...] How to web 2.0 your bank « The Bankwatch (tags: web2.0) [...]

]]> By: Off Topic :: 2007 :: March http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-7500 Sun, 11 Mar 2007 23:38:44 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-7500 [...] How to web 2.0 your bank « The Bankwatch I’ve had this post bookmarked in my reader for a while, thought that it was time to share it. (tags: web2.0 enterprise2.0) [...]

]]> By: Colin http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-7326 Fri, 02 Feb 2007 18:58:26 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-7326 Interesting observation. My sense is that web use is pervasive everywhere, but the usage of social aspects of the web might be more prevalent in North America. Yet, I still don’t quite get the differences yet. This quote from Semel/ Yahoo is about new advertising, yet it might argue against your point:

“Still, some believe that online advertising in Britain provides somewhat of a roadmap for where online ads in the United States and elsewhere may be heading. “The U.S. is so behind,” said Terry S. Semel, the chief executive of Yahoo, in a recent speech in London. “It’s certainly lagging the U.K. by at least a year or two.”
http://thebankwatch.com/2006/12/04/nyt-the-future-of-web-ads-is-in-britain/

]]> By: portaleco http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-7325 Fri, 02 Feb 2007 16:02:13 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-7325 With all the ecitement about Web 2.0 capabilities you should not forget that a great part of your banks target audience is web agnostic. US is probably way ahead with adoption of Web 2.0 techniques by customers. In other parts of the world but also in US you have to provide smooth entries in the world of free interaction between banking organisation’s employees and their customers.

]]> By: 2006 end of year review - most popular posts « Bankwatch http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-5379 Sun, 24 Dec 2006 23:13:06 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-5379 [...] How to web 2.0 your bank277 [...]

]]> By: Colin http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-4722 Thu, 14 Dec 2006 01:31:45 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-4722 Ed … I am a fan of Wesabe … they are part of a new social space for banking, and different again, from Prosper, and Zopa. I see them as complementing each other, and in aggregate helping to define social financial services.

I posted here:
http://bankwatch.wordpress.com/2006/12/02/open-source-banking-why-wesabe-is-the-best-example-of-the-new-breed/

]]> By: Jason Knight http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-4719 Wed, 13 Dec 2006 23:56:27 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-4719 Ed,

Don’t watch us, call 800.511.8544 and let’s talk what works for you and what doesn’t.

]]> By: Ed Terpening http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-4695 Wed, 13 Dec 2006 16:04:10 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-4695 Hey Colin: just revisiting this post and realized how quickly this is moving. Consider the new social-media app Wesabe. I tried it yesterday and while today it has a long way to go, it has the elements to be great. Being able to compare my spending on say, Cable, vs others in my area is a bit of “Wisdom of Crowds” in action. This is one financial Web 2.0 service I’m going to watch.

]]> By: david garceran nieuwenburg http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-3507 Sat, 11 Nov 2006 15:00:18 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-3507 Let’s assume that all businesses work in a socio-political force field in which they need to comply to rules and legalities. I think that in a web 2.0 mindset these are not regarded as boundaries but as enablers.

If for example we are, by law, not allowed to directly compare our product with that of a competitor in a TV commercial, we can still get the same result from a blog in which customer peers do the comparisons.

If there are copyright constraints around existing content, we see that this functioned as an enabler for Wikipedia to mobilize the masses to simply recreate content.

When it comes to bank or Financial Institution sites I don’t think we can create a web 2.o site – because what exactly is that?

A FI that is working along the lines of web 2.0 might as well have ‘satellites’ in place that help enable what the physical branch does: create a feel good attitude towards the FI. The web 2.0 experience does not necessarily need to be created on the corporate FI websites as these might still have a web 1.0 function.

I believe that web 2.0 adds to and not replaces web 1.0. and that FIs have many chances to mobilize web 2.0 forces (transparency, collaboration, peer reviews and such) to improve the customer experience on their we 1.0 site.

Yet, there are examples of web 2.0-only webistes. I find a good example to be http://www.fundsupermart.com, a Singapore based fund shop that allows their customers to compare their peers’ portfolios, share opinions about markets, rate investment decisions – and all the market research is for free.

I believe this company will soon reach out to other markets. Good to follow them.

]]> By: ranjana http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-3453 Fri, 10 Nov 2006 14:13:45 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-3453 this is exactly what we are working on. The issues being: the banks have their rules, legalities, compliances, etc which they need to take care from the business end. and yet deliver the web2.0 experience of transparency, participative and the gamut. how can one seamlessly deliver this experience. are there any banks who have a web2.0′d website which delivers the experience and yet takes care of business issues…
before i sign off – fantastic content Colin…

]]> By: Colin http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-2311 Mon, 16 Oct 2006 19:01:57 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-2311 Benry … Transparency is a great word to descirbe this stuff. And yes, the tools you mention are one way to monitor the results, and impacts of the efforts.

]]> By: benry http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-2310 Mon, 16 Oct 2006 18:30:12 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-2310 Very comprehensive Colin. I think the industry is still struggling with the transparancy web 2.0 brings to business. While some companies are getting the space and getting engaged, others seem to be putting their backs to the wall and hoping it will go away.

One thing to consider including would be reputational monitoring in line with these efforts. Tools like Technocrati, Sutori, Sphere, Google Blog Search, BlogPulse help ensure that you are aware of the reaction to your efforts and how and where they are being discussed off of your own sites.

]]> By: Building the Bank of the future « Bankwatch http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-2284 Sun, 15 Oct 2006 01:02:43 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-2284 [...] I took a different tack, with my small attempt to encapsulate Web 2.0 concepts as design principles for the future bank. [...]

]]> By: Colin http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-2283 Sun, 15 Oct 2006 00:39:30 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-2283 Thanks for the comments:
Phil .. that issue about the comments being negative is certainly real, and we all remember the amti Microsoft newgroups in the late 90′s where the comments were really negative.
But I think we (Banks) have to learn to live with that. Any negativism about Banks is real, and happening anyway in other media/ forums/ coffee shops.

In term of technology use, I know our gaps, but what did you have in mind there? I am certain we won’t solve those issues overnight.

]]> By: James Taylor http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-2282 Sat, 14 Oct 2006 23:41:22 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-2282 Interesting. I posted about “the bank of the future” on my blog at http://www.edmblog.com/weblog/2006/09/using_decisioni.html and on new ways for banks to operate at http://www.edmblog.com/weblog/2006/09/a_banking_story.html
Lots of complimentary thoughts, it seems to me.
Adding your blog to bloglines as we speak…

]]> By: Phil Ayres http://thebankwatch.com/2006/10/14/how-to-web-20-your-bank/#comment-2279 Sat, 14 Oct 2006 21:49:29 +0000 http://bankwatch.wordpress.com/2006/10/14/how-to-web-20-your-bank/#comment-2279 Colin, nice post – and pretty lengthy for you too ;)

There are some interesting thoughts in here. In my view web 2.0 for any highly interactive online service (online banking as you have chosen being the prime example) really requires better use of technology behind the scenes to really work well. Otherwise the feedback from customers in the newly opened community forums on the web 2.0 site will be more negative than you would hope. I wrote a little about my thoughts here: http://improving-nao.blogspot.com/2006/10/how-to-web-20-your-bank-use-technology.html

I look forward to seeing this are evolve over time.

Cheers
Phil

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