Comments on: Banks risk alienating customers – 2 http://thebankwatch.com/2006/10/17/banks-risk-alienating-customers-2/ Tracking the evolution of financial institutions Tue, 14 Feb 2012 15:54:46 +0000 hourly 1 http://wordpress.com/ By: mschoeffler http://thebankwatch.com/2006/10/17/banks-risk-alienating-customers-2/#comment-2343 Wed, 18 Oct 2006 01:05:38 +0000 http://bankwatch.wordpress.com/2006/10/17/banks-risk-alienating-customers-2/#comment-2343 I think many people will always want the local banker – even as zopa/prosper come online.

The branch manager (Walter Deutsch) pictured in the referenced article is genuine, efficient, and always looking to please his customers.

Note the donuts behind him (bought from the D&D across the street) – the local contractors love to stop by and shoot the breeze for a few minutes in the morning over a little coffee.

Walter’s network would have been 3 times as effective in the 50s. I hope banks will take advantage of new tools to rebuild their place in the community. And keep the donuts.

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