Comments on: ::HorsePigCow:: Fake Blogs and the State of our Economy http://thebankwatch.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/ Tracking the evolution of financial institutions Wed, 15 Feb 2012 16:44:07 +0000 hourly 1 http://wordpress.com/ By: The Essence of Banking ….. from a customer « Bankwatch http://thebankwatch.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/#comment-2347 Wed, 18 Oct 2006 01:59:19 +0000 http://bankwatch.wordpress.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/#comment-2347 [...] Source: ::HorsePigCow:: Fake Blogs and the State of our Economy « Bankwatch [...]

]]> By: Colin http://thebankwatch.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/#comment-2346 Wed, 18 Oct 2006 01:46:36 +0000 http://bankwatch.wordpress.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/#comment-2346 Tara … thanks for the comment.
Yeah, your paragraph epitomises customer experience perfectly. The automaton Bankers want to find ways to do that with computers, but the information base that exists can never replicate that ‘small branch’ experience. I have been there, and its incredibly satisfying from the Banker persepctive too, when you see “Tara’s” expression and relief in knowing its all ok.

But I still wonder why Banks have to have such apparent life and death power over customers. That doesn’t seem right either. In essence that local banker is the middleware, between the big bad bank, and the customer.

You raise a good point though … social stuff won’t address the fundamental relationship point. This is yet another dimension.

]]> By: Tara 'Miss Rogue' Hunt http://thebankwatch.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/#comment-2345 Wed, 18 Oct 2006 01:33:54 +0000 http://bankwatch.wordpress.com/2006/10/17/horsepigcow-fake-blogs-and-the-state-of-our-economy/#comment-2345 I guess the biggest question is: what do people want from their bank? I mean REALLY want from their bank.

Higher interest? Lower fees? Security? Help with finances? Personalized service?

I really do love banking in smaller branches, because the people there know me and are willing to ‘bend’ the rules, like 10-day holds on checks and stuff like that. The whole, “Hey Tara…yeah, we know you won’t skip the country. We’ll take that hold off.” That makes me feel very special. That phonecall when something odd happens in my account is amazing, too.

For others? I don’t know. That’s where I would start thinking about it. On the micro-level. The macro-level is astoundingly difficult.

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