Holland | 54 % of the customers do not visit their bank branch
Thanks to Donald for this data from Holland (file is Dutch) indicating majority of Dutch customers do not use branches using internet (& telephone) exclusively.
Recent research by CapGemini in the Netherlands outlines that 54 % of the customers do not visit their bank branch any more and exclusively use internet and telephone to stay in touch and execute transactions.
See: http://www.nl.capgemini.com/m/nl/n/pdf_Onderscheidend_vermogen_voor_banken_noodzakelijk_voor_binden_van_klanten.pdf
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