Comments on: Barclays fall into the trap of trying to position secure messaging as email http://thebankwatch.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/ Tracking the evolution of financial institutions Mon, 13 Feb 2012 00:48:52 +0000 hourly 1 http://wordpress.com/ By: Colin http://thebankwatch.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26282 Fri, 31 Oct 2008 15:28:16 +0000 http://bankwatch.wordpress.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26282 @Simon …. agree – it is that simple I think.

]]> By: Simon Deane-Johns http://thebankwatch.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26281 Fri, 31 Oct 2008 10:34:53 +0000 http://bankwatch.wordpress.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26281 Better to post messages to customers within their account, so they can see them along with everything else via a single log-in.

]]> By: Colin http://thebankwatch.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26279 Fri, 31 Oct 2008 05:46:11 +0000 http://bankwatch.wordpress.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26279 @Taylor – terrific question! Does it matter? Obviously some type of messaging is required inside online banking, but the Kana type solution sounds to me like a solution seeking a problem.

]]> By: Taylor Davidson http://thebankwatch.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26273 Thu, 30 Oct 2008 15:21:03 +0000 http://bankwatch.wordpress.com/2008/10/30/barclays-fall-into-the-trap-of-trying-to-position-secure-messaging-as-email/#comment-26273 I understand the “secure” part of secure messaging is about controlling how the messages are sent, viewed and confirming receipt, but once text is on the web, it’s never truly secure.

Do people really want secure messaging?

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