Comments on: Bank of America making more significant moves in social media

By: colby gargano

colby gargano — Thu, 05 Feb 2009 16:11:40 +0000

Today at 11:00 AM I spoke to a bank representative in Old Lyme CT. My checking account had overdrawn, my fault I know, I was not aware of many direct payments going out, insurance, auto, rent, etc. I am a teacher, making only $23,000 a year and trying to get by. The number of direct payments added up in a few days time and over $300 worth of over draft charges were accrued. I didn’t realize that they had taken so much out of my savings, with the extra deductions for over drafts that I am now well into my next month, after 5 DAYS and about to have all the auto payments take me over again. I will never get out of this. My credit will be ruined by the end of this month and then I have no where to turn. I may be homeless in 2 months.

I begged both the Bank Manager in Old Lyme and Eric in Custoner service to just give me a break once. NOW. I asked if he could just take half out, I asked if I could pay by the month. anything to save me.

Now I see another full page add, almost everyday, in the NYTimes. B of A touting themselves and saying how they want a good relationship with the customer.

The local bank would call before they bounced a check and let you have a chance to even borrow the money to save this from happening.

My brothers work for CNN and Turner, should I just put this out for the news on the Government lending? These people want help but won’t help a poor consumer.

By tomorrow I will be overdrawn again.

By: Peter

Peter — Fri, 16 Jan 2009 15:42:37 +0000

It’s good if it’s legit employees taking up the cause. Otherwise it could turn into a new way of phishing.

By: Elsa

Elsa — Fri, 16 Jan 2009 14:40:40 +0000

Good for them it’s an excellent opportunity to engage customers and exceed expectations and it’s not hard to do as long as you have the right person/people for the job.

By: jason

jason — Fri, 16 Jan 2009 14:20:33 +0000

I saw those come across in the last couple of days. I couldn’t believe it either. The person later stated that they were not the “official” bank of america person, they just worked there. You too can see it if you set up search.twitter.com for “bank of america”. There may be others but I dont have any “wachovia” or “nations bank” searches set up.