The ongoing demise of online banking and its replacement by mobile banking continues. These statistics overshadow the almost 50% reduction trend in branch based transactions in UK that is expected to continue significantly to 2021. They also note this is not a reflection of bank disaffection; rather it is a shift in how customers interact with Banks.
For industry wonks click through for the BBA/EY report.
Apps crush internet for UK banking logins
In 2015, there were 4.3 million online banking logins each day, down two per cent on the previous year, the BBA’s Way We Bank Now report shows. In contrast, banking app logins topped 11 million a day, a 50% rise on 2014 as 40,000 apps were downloaded every 24 hours.
The number of payments made using banking apps hit 347 million last year, a 54% rise. Internet banking still has the edge here, used for 417 million payments in 2015, but this was up just two per cent.
Further the EY lead notes something of particular interest
However, they also face difficulties in bringing legacy infrastructure in line with their new aspirations and creating an organisational environment that attracts top talent to achieve their aims.
I am glad it is not just me that was confused about Apple Pay in Canada and where it is accepted. Remind me not to read marketing messages and lemming blog posts again. Even the Apple page is confusing with their “Coming Soon” section, which I now assume must be referring to online Apple Pay Interac Debit (online purchases such as Foodora).
Here is the punchline; Apple Pay works everywhere Interac Flash (Tap) is accepted. I have verified this over last few days, and am delightfully surprised with the convenience and simplicity.
I do not know where the “only accepted at Tim Hortons” meme came from but lets consider that banished forever!
There is a decent explanation at Interac.
TD Canada, BMO, Scotiabank Launches Apple Pay for Visa, Debit Cards
Chad • a month ago
At LCBO today I said “credit” and pulled out my phone. The cashier said they don’t accept Apple Pay… I told him I’d used it yesterday at the same location (which I had) and he replied that management said not to accept it… it was ridiculous! Didn’t want to get into arguments I can’t win but it was an unpleasant surprise. Time to go to a different location next time.
I have no way of knowing of any backstory on this pic from earlier today, but this has turned out today to be one of those pictures that just symbolizes everything in one moment. “No words” as a good friend would say.
This paragraph within an FT article tonight caught my attention. This is directly reminiscent of 2008 when a French Real Estate Fund froze redemptions.
On Tuesday, the pound shed 2 per cent after a handful of large UK commercial property funds froze redemptions by clients, stoking concerns the fallout from last month’s vote in favour of leaving the EU was gathering pace.
The “froze redemption” link goes to this:
Investors have been barred from cashing in their assets in two more big commercial property funds amid widespread disposals of UK assets on fears that the economic fallout from last month’s vote to leave the EU was gathering pace.
Not good. Liquidity is a given in markets, and Sept 2008 looms large. The world economy came to a stop on Sept 15th 2008 when no bank would transact with another bank for bank to bank liquidity transactions. Inter Bank trust broke down that day.
This is why the BoE is making extraordinary amounts of liquidity available but watch for other Central Banks to do the same.
Here is something I wrote in 2007. (Could Facebook Risk becoming another AOL). The context was different, ok, a lot different given that is 9 years ago and I was thinking about Lending Club who were only available within FaceBook, but I believe the conclusion stands. In fact the reality that has shown the shifts over those 9 years towards an open and mobile dominated internet supports the point. No-one has the final answer, because there is no final answer.
FaceBook are chasing their tails.
Here is the thing. AOL which was the US #1 internet source at one point, lost out because its mission was to retain users within the walled garden. It is not the first time this argument has been used but consider …. AOL strategy was all about building tools within their own garden, and as early as the 1990’s they even had their own browser and their own markup language (think proprietary version of HTML). They had their own CD which let you install AOL on your computer. The AOL ‘platform’ was a CD. Platform, tools, apps; the parallels are remarkably close.
How do make a walled garden successful over the long haul? How can you make people remain within a walled garden without them being constantly bombarded by “grass is always greener” incentives that is the internet today.
The graphic below is a chart of active users on different social networks. If we dig behind the words “social network” what we are looking at his how people communicate with friends and relatives, or at least that is how the “social network” got its name. Meanwhile along the way in an effort to make money, advertising is introduced and co-incidentally people seek different models, whether simplicity, lower bandwidth, mobile friendly, ad-free, etc..
One striking aspect of the names on the graphic below is that they all have different models, different ways to engage people, and most distinctively different was to adapt to mobile. Who will be there in 2025? How will that list look in 2025?
So reading this Techcrunch story today which is one of a succession of initiatives by FaceBook to adapt to the AOL problem just makes we wonder.
It seems to be that time again where we are on the cusp of a shift in internet behaviours and platforms.
I have been noting themes in my reading over the past few months, and two recent pieces in particular solidified them for me. Mary Meeker report, State of the Internet that I referred to a few days ago, and several recent articles by Ben Thompson.
The broad themes are:
1. Chat (as in texting) as an interface.
2. Natural Language Processing (NLP) (as in speaking) as an interface.
If we think about it, these directions are entirely rational especially #1. Over the last 10 years mobile has grown and grown with certain obvious characteristics.
– connectivity by mobile is not always perfect
– web on mobile is spotty especially with ads taking 10% of the screen
– everyone has a phone
– not everyone has a laptop or at least not handy
– the single largest use of mobile is chat – it is low bandwidth, fast, easy and simple.
So if we take the single most used method on mobile, why not make it the interface for other things such as search, shopping and banking. Here is a well explained piece on ChatUI for Banking. Watch for Apple maybe opening up iMessage to Android later today.
Siri has been around for 5 years, and not exactly getting many excited so far. Google/ Android are pressing on this UI now. However Apple have recently purchased a new company which has made express improvements in NLP with better understanding of accents (something I value) and picking out sounds despite background noise.
Enter Amazon Echo and they may have caught everyone by surprise with the Echo. Integrated hardware, speaker, powerful NLP and which has the power of Amazon.com suggests they are on to a winner. It may be a stretch to suggest that Echo killed the Google Nest strategy, but it has to be fair to say the Nest strategy has now been refined to the “Home” strategy, and Amazon Echo success must take some significant credit here. Echo makes a point of differentiating between voices in the home and learning over time. The power of Amazon cloud comes to bear here; once Echo is in the home, that home is now part of the Amazon cloud and both can learn from that. Something that held up Siri is that vehicle use is the only practical one so far. Introduction of Home as a user platform takes voice to a whole new level.
Lastly the drive by large tech towards AI will support both these interfaces, and in fact is a requirement for complete success.
Relevance to Bankwatch:
Watch for Chat and Natural Voice Processing as a user interface that will become prevalent and I would predict will overtake web browsing as the primary access to internet over next 2 – 3 years.
The Mary Meeker annual report is always fascinating and full of facts for the wonks amongst us.
This particular slide pasted below from the 2016 report is one of the better I have seen at quickly summarizing the large generations and their value differences; in particular the financial view of the world which is very different between Boomers and Millennials.