The Bankwatch

Tracking the consumer evolution of financial services

Holland | 54 % of the customers do not visit their bank branch

Thanks to Donald for this data from Holland (file is Dutch) indicating majority of Dutch customers do not use branches using internet (& telephone) exclusively.

Recent research by CapGemini in the Netherlands outlines that 54 % of the customers do not visit their bank branch any more and exclusively use internet and telephone to stay in touch and execute transactions.

See: http://www.nl.capgemini.com/m/nl/n/pdf_Onderscheidend_vermogen_voor_banken_noodzakelijk_voor_binden_van_klanten.pdf

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Written by Colin Henderson

June 20, 2007 at 18:46

Posted in Online Banking

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