The Bankwatch

Tracking the consumer evolution of financial services

Electronic bill presentment and payment needs an open solution | netbanker proposes one solution

Jim at Netbanker paints a great picture here about the potential for Doxo as a widepsread method of electronic bill presentment and payment (EBPP).  Having watched the evolution of EBPP both across North America and specifically in Canada with BMO and ePost since the ‘90’s the base business case has always been biller cost reduction.  There still remains the key question of what it will take to get to scale that allows the billers to actually reduce costs.

While billers see cost reduction from paper and postage, they must still maintain some infrastructure for managing the monthly statements.  It seems to me the real impetus for EBPP will be something that make it the easiest thing in the world for consumers  The integration with online banking was an assumption that it turns out was flawed and not for all.  Consumers need a choice, and choices need to, generally speaking, be open – not a lock-in solution.  Maybe a Doxo/ ‘facebills’ (sic) solution is the right approach.

Launching: Will Ebilling Startup Doxo Become a Household Word? | Netbanker

Why would billers pay for it?

  • It’s a fraction of the cost of paper + postage
  • Adoption of estatements has stalled at 10% to 15% of consumers even for billers who’ve worked relentlessly to get rid of paper; and the easy way to get adoption, charging for paper statements, get both consumers and politicians all worked up
  • The Doxo platform provides a direct, secure, communications path to end users; including marketing messages
  • No advertising from competitors makes Doxo more desirable than other third-party systems where billing info might end up residing (e.g., Google/Gmail, Mint, etc.)
  • The network effect; managing multiple bills in one place is the carrot to get consumers to give up the paper
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Written by Colin Henderson

October 23, 2010 at 18:53

Posted in Online Banking

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