How not to manage IT failures
These are not quotes you want to see following a catastrophic IT failure such as hit UK NATS just now.
- He added: “We think it’s the whole of the UK,”
- He added the airport had no idea precisely what caused the problems. “We’ve got no idea how long it’s going to last. We’ve got no further information at the moment.”
- NATS said its engineers were en route to Swanwick to identify the problem. They would not give any further details but other than that it is a “technical problem” [ed. en-route from where one wonders?]