The Bankwatch

Tracking the consumer evolution of financial services

Archive for the ‘Self Service’ Category

Wincor Nixdorf – fabulous strategy day

Spent a great day with Juergen and Uwe from Wincor today. Only thing wrong is that the day wasn't long enough. Wincor are showing very high growth curves in their delivery and penetration of ATM's worldwide. They are showing Diebold and NCR, that being the old installed base, is not enough.

Key point in my mind, and why the smart companies are using Wincor's is that they are entirely open, based on open standards. Their ATM's are just (I say "just" lightly) IBM P4 PC's. The interfaces, connections, and hardware are all standard off the shelf stuff. This makes their machines cheaper, simpler, and easily extendible to web services. You can use their application software or your own, such as Phoenix. The old days, where ATM manufacturers (and telephone applications too) relied on proprietary software, hard coded into the hardware are long gone.

In a multi channel environment, where you want to extend your brand experience into the channel, and be consistent across channels, they have a winning product.

Wincor Nixdorf – Company

Wincor Nixdorf is one of the world’s leading providers of IT solutions to retailers and retail banking. The Company’s extensive portfolio, which consists of hardware, software, consulting services, system maintenance and other services, is centered around the business processes at work within banks and retail chains which operate extensive branch networks, and is aimed at optimizing costs, reducing complexity and improving service to the end customer. Wincor Nixdorf uses the expertise in its core business with banks and retailers to diversify into other sectors. These include lottery companies, service station operators, hospitality and corporate restaurant businesses and large industrial companies.

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Written by Colin Henderson

June 1, 2006 at 21:51

Posted in ATM, Self Service, Web/Tech

Bank branches are empty, and no-one at the ATM

Walking around Manhattan today, I couldn’t help notice the bank branches.  Couple of things … there are still quite a few branches, but they are all quite small. 

But the real thing that struck me is that they are all empty.  There was never more than one customer at a teller line, and in most cases, there were no customers at the teller line.  That’s based on probably looking at 20 branches, today.  Same with the ATM’s.  Chase especially has ATM’s everywhere, but not once were they all in use, and never close to a line up.

Written by Colin Henderson

May 23, 2006 at 16:41

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